Terms and Conditions

Terms and Conditions

Please read these Terms and Conditions (“Terms”, “Terms and Conditions”) carefully before using the www.joyalukkas.com website (the “Site”) operated by JOYALUKKAS JEWELLERY LLC (“us”, “we”, or “our”).



Your access to and use of the Site is conditioned upon your acceptance of and compliance with these Terms. These Terms apply to all visitors, users and others who wish to access or use the Site.
By accessing or using the Site you agree to be bound by these Terms. If you disagree with any part of the terms then you do not have permission to access the Site.



If for any reason you receive your order and are not satisfied, we will gladly accept items for exchange or store credit within 14 days of your original purchase. Please note that the sales receipt and original packaging must be returned at the time of the exchange at any of our stores in the United Arab Emirates.

Additionally, the items must be returned to JOYALUKKAS in their original, unworn, undamaged, unaltered condition. Exchanges and store credits will not be permitted after 14 days. www.joyalukkas.com does not offer any refunds on returned items and only permits exchanges or store credit which is valid for 14 days from the time of your initial purchase.

Please be aware that any items that have been pre-ordered, used, altered or damaged will not be accepted for exchange or store credit unless determined defective. Some exclusions may apply.

You can exchange your item by contacting JOYALUKKAS Customer Service by phone or email or in any JOYALUKKAS stores in the United Arab Emirates.

For any questions about your purchase or should you need to process and exchange, please contact joyalukkas.com customer service at +971 4 25 22 900 or by email at customercare@joyalukkas.com


We accept Credit and Debit cards issued in United Arab Emirates only.



Currently, we are only able to accept online orders to shipping addresses within the United Arab Emirates. We can deliver your order within 3-10 working days (Sunday – Thursday).



If you experience a problem with your jewelry, please bring the item to any of our stores in the United Arab Emirates, and we will arrange a repair as quickly as possible.



When you create an account with us, you guarantee that you are above the age of 18 and that the information you provide us is accurate, complete, and current at all times. Inaccurate, incomplete, or obsolete information may result in the immediate termination of your account on the Site.

You are responsible for maintaining the confidentiality of your account and password, including but not limited to the restriction of access to your computer and/or account. You agree to accept responsibility for any and all activities or actions that occur under your account and/or password, whether your password is with our Site or a third-party service. You must notify us immediately upon becoming aware of any breach of security or unauthorized use of your account.

You may not use as a username the name of another person or entity or that is not lawfully available for use, a name or trademark that is subject to any rights of another person or entity other than you, without appropriate authorization. You may not use as a username any name that is offensive, vulgar or obscene.

We reserve the right to refuse service, terminate accounts, remove or edit content, or cancel orders in our sole discretion.



In the Website we have provided  United Arab Emirates Dirham .
Please note that all items listed are inclusive of 5% VAT.

All other potential surcharges are the responsibility of the customer. Should any such surcharges be applied, then the shipping provider will contact you for clearing them before releasing your order. Failure to pay these fees will cause the parcel to be returned to us at the customer’s cost.

Product prices are set at the beginning of each season, using existing currency exchange rates. The rates are subject to variation and may go up or down; therefore prices are subject to change if the applicable currency exchange rate changes before your order are accepted or the items are markdown at any time during the selling period.

Prices may change at any time due to markdowns or price changes advised by suppliers and vendors. These price changes can reflect at any time throughout the day and may result in the price of a Product increasing or decreasing. These markdowns can be permanent or temporary, and any changes in prices are at the discretion of JOYALUKKAS and are in line with pricing guidelines from suppliers and vendors.



The Site and its original content, features, and functionality are and will remain the exclusive property of JOYALUKKAS and its licensors. The Site is protected by copyright, trademark, and other laws of the United Arab Emirates. Our trademarks and trade dress may not be used in connection with any product or service without the prior written consent of JOYALUKKAS.



We respect the intellectual property rights of others. It is our policy to respond to any claim that Content posted on the Site infringes on the copyright or other intellectual property rights (“Infringement”) of any person or entity.

You may be held accountable for damages (including costs and attorneys’ fees) for misrepresentation or bad-faith claims on the infringement of any Content found on and/or through the Site on your copyright



You agree to defend, indemnify and hold harmless JOYALUKKAS JEWELLERY LLC and its licensee and licensors, and their employees, contractors, agents, officers and directors, from and against any and all claims, damages, obligations, losses, liabilities, costs or debt, and expenses (including but not limited to attorney’s fees), resulting from or arising out of a) your use and access of the Site, by you or any person using your account and password, or b) a breach of these Terms.



Your use of the Site is at your sole risk. The Site is provided on an “AS IS” and “AS AVAILABLE” basis. The Site is provided without warranties of any kind, whether express or implied, including, but not limited to, implied warranties of merchantability, fitness for a particular purpose, non-infringement or course of performance.

JOYALUKKAS JEWELLERY LLC its subsidiaries, affiliates, and its licensors do not warrant that a) the Site will function uninterrupted, secure or available at any particular time or location; b) any errors or defects will be corrected; c) the Site is free of viruses or other harmful components; or d) the results of using the Site will meet your requirements.



These Terms shall be governed and construed in accordance with the laws of the United Arab Emirates without regard to its conflict of law provisions.

Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect. These Terms constitute the entire agreement between us regarding our Site, and supersede and replace any prior agreements we might have had between us regarding the Site.